Retail Customers

INSTRUCTIONS: Before returning, please contact us to fill out the RMA request form for RMA #. Your RMA form will be emailed within 48 hours to be included on the outside of the box. You will have 30 days to submit the form and 30-days from receiving the RMA to get the package to us. Your return will be denied if you do not fill out the RMA form or exceed the return period. A refund via original payment method will be issued once the package has been inspected and approved.

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▪No returns will be accepted after 30 days of initial purchase.
▪ A 15% restocking fee will be charged on all approved returned items.
▪ All returned merchandise must be in “like-new” and resellable condition.
▪Merchandise cannot be returned without first completing an RMA Request Form with an original invoice and receiving the RMA Slip to attach on the box.
▪ All freight charges must be prepaid on returned merchandise. Shipping charges, insurance, and international fees will not be refunded.
▪ Any DENIED returns received must be claimed within 30-days of receipt. Retail customers and distributors agree to a mandatory forfeiture of all denied merchandise if not claimed after 30 days.
▪ Only returns from direct retail customers who purchased from Profenderusa.com will be accepted. Customers must contact the authorized dealer where the merchandise was originally purchased.

RETURN ADDRESS:
PROFENDER USA 
RETURNS DEPT.
19481 SAN JOSE AVE.
CITY OF INDUSTRY, CA 91748

Please include the RMA form that was emailed to you on the OUTSIDE of the box

Distributors


▪ Merchandise must be returned with original packaging, documentation, and hardware.
▪Return will not be accepted if items are installed or used. Exchange only allowed with item that is of equal value.
▪Merchandise cannot be damaged including packaging, no missing part or component and must be in re-sellable/like-new condition.
▪Special Order items CANNOT be cancelled, exchanged or returned. NO EXCEPTIONS!
No re-stocking fee applies for the first 15 days, 5% restocking fees, 15% for everything else between 16-30 days of purchase will be deducted from store credit. No returns after 30 days.
▪All non-product charges such as shipping, transaction cost, and insurance are not refundable. If you want the item returned, you must pay all return shipping and handling charges.
▪Returning products that are not Profender USA's will be considered an act of fraud.
▪Any modification of Profender USA parts will automatically void warranty and cannot be returned (e.g. powder coating, heat treatment, welding, heat wrapped, cutting, etc)

International Return Policy:

▪ Merchandise must be returned with original packaging, documentation and hardware.
▪Return will not be accepted if items are installed or used. Exchange only allowed with item that is of equal value.
▪Merchandise cannot be damaged including packaging, no missing part or component and must be in re-sellable/like-new condition.
▪Special Order items CANNOT be cancelled, exchanged or returned. NO EXCEPTIONS!
No re-stocking fee applies for the first 30 days. 5% restocking fees (coilover kit only) 15% for everything else between 31-45 days of purchase. No returns after 45 days.
▪All non-product charges such as shipping, transaction cost, and insurance are not refundable. If you want the item returned, you must pay all return shipping and handling charges.
▪Returning products that are not Megan Racing's will be considered an act of fraud.
▪Any modification of Megan Racing parts will automatically void warranty and cannot be returned (e.g. powder coating, heat treatment, welding, heat wrapped, cutting, etc)